Response: Dear Chavanut,
Thanks for taking the time to post your review. I am glad that you enjoyed your stay, as we pride ourselves to have such a good product to offer. I hope to welcome you again at premier Apartments Nottingham in the near future.
Kind Regards, Flori - GM
4.0
07.03.2010
Richard, Bedford
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Comments: Bed was a little uncomfortable. Duvet and pillows were tired.
Response: Dear Richard,
Thank you for your valuable feedback. We changed the mattress and replaced the duvet and pillows and we hope your next stay will be more enjoyable.
Kind Regards,Flori - GM
4.0
07.03.2010
Derrick, Lincoln
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Comments: Excellent Rooms
Response: Dear Derrick,
Many thanks for completing the feedback form and choosing Premier Apartments Nottingham. I can see that you enjoyed your stay with us. If you are ever back in Nottingham, don't hesitate to get in touch, so we can ensure you get the best possible rate. Kind Regards, Flori - GM
4.0
05.03.2010
susan, rome
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Comments: first floor non-smoking apartment suffers from its vicinity to bowling alley: at night the noise from the adjoining leisure complex is disruptive - a real pity.
Response: Dear Susan,
Thank you for your valuable feedback. I am really sorry that the noise from the bowling alley disrupted your stay. I hope you will consider using us again and I will make sure your apartment will be away from the bowling alley. Kind regards, Flori - GM
4.0
03.03.2010
Linda, Market weighton
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Comments: Great location for Nottingham Ice Arena. Great Kitchen facilities and clean and comfy. Only slight negative comment was the person at reception always seemed to be on the phone so there was always a wait when we wanted to ask questions, or check in or out. Would recommend to anyone! Thanks!
Response: Dear Linda,
Thank you for you lovely comments. I am really sorry that the receptionist was busy and you had to wait. There was an avent at the Ice Arena and both receptionist were busy, dealing with the guests over the phone. I hope that you enjoyd Nottingham and will return to us in the near future. Kind Regards, Flori - GM
4.0
23.02.2010
Phillip, London
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Comments:
Response: Dear Phillip,
Thank you for taking the time to complete our customer satisfaction survey.
Flori Carp, General Manager
5.0
22.02.2010
Terry, Northampton
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Comments: Absolutely Fantastic. I booked in advance and upon arrival was given the Penthouse apartment suite at the top of the building as a free upgrade! It was amazing, quite simply the best hotel experience of my life. Will definitely recommend it to anyone wishing to be in the centre of Nottingham and in particular for events at the Ice Arena as it is on the doorstep. I will be back.
Response: Dear Terry,
Thank you for taking the time to complete our customer satisfaction survey. Your comments are greatly appreciated and I am delighted that you enjoyed the free upgrade and that we managed to meet the high standards on which we pride ourselves, during your stay. I hope you will visit us again soon. Kind Regards, Flori - GM
4.0
21.02.2010
Andrew, Boston
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Comments:
Response: Dear Andrew, Thank you for taking the time to complete the online feedback. Kind Regards, Flori - GM
5.0
17.02.2010
Julie, Hornchurch
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Comments: Spacious, comfortable and friendly staff made our stay outstanding. I had reserved a two bedroom apartment, but on arrival had been allocated 2 separate apartments as my request for one double and one twin room could not be accommodated. This however, was no problem but we were given smoking apartments when I had specifically asked for non smoking. The smell of smoke was only apparent in the corridor outside the apartment. Used the secure parking and would highly recommend it. Premier Apartments made our stay in Nottingham highly enjoyable.
Response:
Thank you for your feedback regarding your visit, we welcome both positive and negative feedback in order for us to continually improve, as we aim to offer the best level of service possible. One of our in house guests extended his stay and this was the reason that we had to accommodate you in 2 x 1 bedroom apartments. I do apologise for this inconvenience. Your request for a non smoking apartment is only a request it is not guaranteeed, as we allocate the apartments on arrival, according to our guests requests, but unfortunately when you arrived all non smoking apartments were occupied. Once again, Ms Burrows thank you for raising the issues you have encountered here at Premier Apartments Nottingham.
4.0
16.02.2010
Carl, Nottingham
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Comments:
Response: Thank you for taking the time to complete our customer satisfaction survey.
