Comments: Enjoyed our stay .. Ideal location, Friendly staff, apartment was clean and would recommend to anyone visiting nottingham .. Thanks :0)
Response: Dear Craig, Thank you for choosing to stay with us. We are very pleased to hear you enjoyed your stay. Guest feedback is very important to us and we thank you for taking your time to provide a review. We look forward to welcoming you at the Premier Apartments in the future.
Kind Regards
Hayley Skeates
Operations Executive
4.0
31.08.2010
Beth, Nottingham
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Lovely big 2 bed apartment, close to the centre. Clean and well equiped. No complaints.
Response: Dear Beth, thank you for taking time out to complete our guest review. Your comments are most welcome and we are very pleased you enjoyed your stay with us.
Kind Regards
Hayley Skeates
Operations Executive
3.0
30.08.2010
JULIO, PAMPLONA
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Julio, thank you for choosing to stay with us in Nottingham. Your review is most welcome and we thank you for taking time out to complete this. Many Thanks, Hayley Skeates Operations Executive
5.0
30.08.2010
atish, shepshed
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: cork screw was broken - as always !
Response: Dear Atish, thank you for taking time out to complete the guest review. Guest comments are always welcome as it allows us to continue improving our service. I apologise that you found the corkscrew to be broken. The housekeeping department have been informed and all equipment is to be checked in all our apartments. I thank you again for your time. Kind Regards Hayley Skeates
Operations Executive
5.0
30.08.2010
Lucy Anne, Wigan
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: We were very disappointed this visit as we had 2 apartments booked and when we arrived at 3pm neither of them were cleaned and ready for us to use. We had to sit in one of them amongst the dirty cups,towels etc whilst the other was cleaned. This took almost an hour then another hour whilst the other was cleaned too. Everything else was ok but very disappointed by this.
Response: Dear Lucy, firstly I would like to apologise for the discomfort you experienced whilst staying with us. We try our utmost to get the apartments ready for 2pm but unfortunately this cannot always be possible which is why we disclose a check in time from 2pm onwards. I am pleased everything else with your stay was enjoyable and I very much appreciate you taking time out to complete this guest review as it is through our guest comments that we can continue to improve our service. Kind Regards Hayley Skeates Operations Executive
4.0
27.08.2010
Mark, Perth
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: This is the second time that I have stayed at the apartments for 3 weeks or more. I find them well located, comfortable and secure and wont hesitate using them again in the future.
Response: Dear Mark, thank you for taking time out to complete our guest review. It is through our guest comments that we can continue to improve our service. I am very pleased to hear you enjoyed your stay with us and very much look forward to welcoming you to stay at the apartments again in the future. Kind Regards Hayley Skeates Operations Executive
4.0
24.08.2010
Khalid, Nottingham
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Khalid,
Thank you for taking the time to complete our customer satisfaction survey.
Kind Regards,
Flori Carp - GM
3.0
14.08.2010
So Ling, Hong Kong
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Everything is good enough but just the reception working hour too short. That's bring some inconvenient of check in. And I think it would be more preferable to inform me before settle the payment by credit card.
Response: Dear So Ling,
Thank you for taking the time to complete our online feedback. Our reception closed on Sunday at 6.00pm, but we had a Duty Manager on call who could help with the check in procedures. We've tried to contact you, but we couldn't get through to you by phone or by email. We hope that you enjoyed staying with us and should you return in the future please do not hesitate to contact us to arrange the check in details.
Kind Regards,
Flori - GM
3.0
13.08.2010
Luis, MADRID
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: I received confirmation about a smoking with 1 twin beds room, and I got a non-smoking with double beds.
Appartments were clean. It was nice.
Response: Dear Luis,
Thank you for completing the online feedback. I am glad that you liked our apartments. We try our best to accommodate our guests needs, but in the confirmation we state that all requests are not guaranteed, they are subject to availability.
Kind Regards,
Flori - GM
4.0
13.08.2010
Mary, Clontarf,
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Overall our stay at Premier Apartments Nottingham was great. The staff were all very friendly & helpful. We especially appreciate the manager Flori coming to us, when we couldn't get our safe open, a few hours before we were checking out. A minor flaw/oversight was that the TV control was missing a battery & the lamps in the living area were missing a bulb or didn't work... we managed without the lamps & we moved a battery from the other control. We would stay in Premier Apartments again & we would recommend them to friends. Thanks for helping make our stay so enjoyable.
Response: Dear Mary,
Thank you for taking the time to post your review. It was my pleasure to help you and make your stay memorable. I will pass your comments to the maintenance department to make sure all issues will be sorted.
Kind Regards,
Flori - GM
